Accessibility - How to source information in alternative formats

We want to make sure that people do not experience barriers when accessing our services. One way we can do this is by making reasonable adjustments so that our information is available to them in a suitable format that meets their needs.

These pages provide a one stop shop on how you can source help with getting our information in an alternative format - to help the person who needs to interact with us.

Promoting Accessibility

• How to promote availability of alternative formats and languages use our icons to show the material is available in another way

Languages

• How to book an interpreter or translation help with verbal language translation/interpretation
• Hints and tips to working with an interpreter

Formats

• How to book an Electronic Notetaker a system that provides virtually simultaneous access to spoken information to people who are deaf and hard of hearing.
• How to provide a Large Print format creating publications and documents with a point size of 16 and above
• How to request a Braille format a tactile system that allows blind and partially sighted people to access literacy by reading and writing.
• How to request an Easy Read format presenting written information to make it easier to understand for people with learning difficulties or difficulty reading
• How to request Text to Speech format the production of an audio version of a written message

British Sign Language (BSL)

• How to Book a British Sign Language (BSL) Interpreter or Translation BSL is the preferred language of Deaf people in the UK for whom English may be a second or third language.
• How to use Contact Scotland and receiving a call a Scottish Government service that connects Deaf British Sign Language (BSL) users throughout Scotland through an online BSL interpreting video relay service.
• Hints and tips to working with an interpreter
• Social work staff should contact Sensory Support Services to access an interpreter.

Questionnaires and Surveys

• How to make Questionnaires and Surveys accessible clearer and easier for everyone to understand.
• How to respond to a request for a Screen Reader compatible version of a survey assistive technology that converts text and image content into speech. 

Contact Details

For any other support and guidance please email.