Supporting our citizens

Glasgow citizens have more ways to contact us than ever before - we provide more online options that are available 24/7 and can be accessed from a PC, tablet or mobile device.  Our website, email, and live chat facilities are available to citizens as well as continuing to provide telephony and face to face channels for our customers who are unable to use online services.

If you need to direct citizens to our Registrars or Council Tax and Benefit services - you should refer them to the contact information below.

Registrars

Full details of the range of Registrars services, which includes death registrations; marriage and civil partnership ceremonies; British citizenship ceremonies, family history and ordering replacement certificates can be found by visiting our website www.glasgow.gov.uk/registrars

The Service Desk at 45 John Street is only open to the public for prearranged Registrars appointments to:

• register a birth
• produce and/or collect paperwork for a marriage/civil partnership ceremony
• complete an application for a re-registration of a birth/still birth

To make an appointment to register a birth, go to www.glasgow.gov.uk/birth

To order replacement certificates please visit www.glasgow.gov.uk/certificatesonline

If you have any issues accessing any of the Registrars services, after visiting our website, you can contact our Customer Call Centre on 0141 287 7655.

Council Tax and Benefits Services - including Housing Benefit and Council Tax Reduction.

Our Council Tax and Benefit Services can be accessed online atwww.glasgow.gov.uk/payit and at www.glasgow.gov.uk/ct.

Online you can:

• Report, pay or make an application 
• Manage your claim and upload documents
• Manage your account
• Submit an enquiry form
• Use our "Live Chat" facility on the Council Tax website to speak to an advisor
• Use our telephone call back service where our customers can arrange a call-back themselves on the web or a third party on their behalf at Contact Us

How to contact us if you do not have internet access or cannot interact online

For citizens who do not have internet access or cannot interact online and are experiencing financial difficulties a priority council tax telephone service is available four half days per week.

Details of the telephone number and hours of operation are:

Priority Telephone line                     0141 276 1118

• Monday                                   9:00am - 12:00pm
• Tuesday                                  9:00am - 12:00pm
• Wednesday                             1:00pm - 4:00pm
• Friday                                      9:00am - 12:00pm

Glasgow Life offer a face- to- face service from 19 Libraries across the city -this service provides citizens with assistance to:

• navigate our online services on the council website
• complete forms
• sign up for customer self-service
• set up direct debits for council tax 
• report a change of address.

This service is based in the Universal Credit Hubs in Libraries across the city and appointments can be made by calling the free phone number 0808 169 9901

For all other services

We are available to help with all other services online at www.glasgow.gov.uk