Additional Resources

Frequently Asked Questions

A few common questions below:

What services are available?

• One off confidential advice or guidance regarding any personal or work related issues 
• Short term counselling (up to 6 sessions) delivered face-to-face, telephone, or secure video link
• Online CBT and other mental health programmes
• Referral to specific support for debt, legal, bereavement, relationship support
• PAM Assist Wellbeing App - online and app health and wellbeing platform

Who will answer the phone or email when I make contact? 

However you contact PAM Assist you will be served by a professional trained counsellor, who will understand your needs and share the best possible next steps to get you the support you need. All counsellors are registered with the British Association for Counselling and Psychotherapy (BACP).

What happens when there is no one free to take my call?

Should this happen, you will be given an option to either remain on hold until a counsellor becomes available or leave a voicemail to request a call back. 

Is there a limit on the number of times I can contact PAM Assist?

No. The support is available as many times as you need it, whenever you need it.

For a full list of answers to Frequently Asked Questions, click here.

PAM Assist Wellbeing App

The PAM Assist Wellbeing App is available to employees for instant access to support. 

Follow these simple steps to download the PAM Assist Wellbeing App to your personal mobile device:

1. Go to pam-assist.co.uk
2. Insert your organisational code: GCC
3. Create your login account details using your email address and a secure password
4. Validate your account via the notification email
5. Login using the email address and password created when registering 

Find out about the range of supports available here.