Brown Bin Charge Terms and Conditions

4.1  Collection errors or other conditions beyond the Council's control may result in service disruption or missed collections.

4.2  Missed collections should be reported after 18.00 on the scheduled collection day online or by using the My Glasgow
       app. 

4.3  Where there is a failure by the Council to collect the bin, the Council will aim to return as soon as reasonably
       practicable, and the Customer should leave their wheeled bin out at the kerbside for 48 hours after the time of the
       normal collection date. If the bin is not collected after 48 hours residents should return the brown bin to their property
       and present at their next collection day.

4.4  If the contents of wheeled bins are not uplifted due to waste being tightly lodged, the contents will not be collected until
       the next scheduled collection day. The Customer must ensure that the waste is freed or dislodged before re-presenting.

4.5  If wheeled bins are inaccessible, or the passageway is determined as having the potential to cause risk or harm to the
       health of Council employees, then the waste will not be collected, and the Customer shall be required to ensure that
       the hazards are removed, or conditions improved before the next scheduled collection.