Planning Enforcement Charter 2024-2026

Information which is a minimum requirement:      

As much detail as possible regarding how the breach affects you:  

• The address of the property concerned;
• Details of the suspected breach of planning control;    
• Your name, home address and telephone number
• As well as the above, please note: complainants using the online form must supply a working email address. This will be checked and if incorrect or given falsely the investigation will not proceed.

Necessary information (unless it cannot be provided for a valid reason):

• Dated electronic photographs to assist with assessment
• Measurements of any building which can be provided reasonably accurately or as an estimate, without compromising your own safety or the privacy of the person responsible.
• Dates and hours of operation of any alleged unauthorised use over a minimum of two weeks

The contact address is given below:

Planning Enforcement Team
Neighbourhoods and Regeneration Services (NRS)
231 George Street
Glasgow  G1 1RX

If you do not live within proximity of the breach and are therefore not affected by the breach directly, this will affect the priority with which your case is given (depending on the severity of the breach); although exception will be made for complaints made on behalf of any person who has difficulty in complaining directly. 

Multiple complaints reporting cases of a similar kind within a street or a wider area, will not be accepted as these place an excessive burden on the service.