Planning Enforcement Charter 2024-2026

Report alleged breach of planning control either via our online form or in writing.

Acknowledgement of case generated automatically along with details on how to view confirmed case via online planning service. 

We will assess the details in your complaint form to decide if the reported problem is a planning issue which the Planning Enforcement Team has a remit to investigate and will ascertain whether the information submitted is sufficient to proceed to log a case.  Where it is possible to proceed with an investigation, we will assign the case to an officer and confirm what priority shall be given to the case, High, Medium or Low.  We will aim to confirm the outcome of this triage stage to you within 5 working daysof the date upon which you received an automated reply to your online request for an investigation.

If a high priority case is identified either in the triage stage or by other means, the service will endeavour to visit the site on a same or next day basis

In all other cases (of Medium and Low Priority), it is our aim to conduct a site visit (if considered necessary) within 20 working days of the allocation date of the case.

Although we aim to intervene urgently with High Priority cases, it is our aim to issue a Planning Impact Report assessing both High and Medium Priority cases within 2 months of the case being allocated to an officer.With low priority cases, it is our aim to issue a Planning Impact Report within 6 months of the case being allocated to an officer.

In cases where action is required, informal negotiation will be attempted to remediate the breach, if this fails, formal action will be taken which may include the service of a notice. There is a statutory right of appeal to the Scottish Government (DPEA) to most notices served.

A further update will be issued with High and Medium priority cases, within 8 months of the date of the case being allocated to an officer.