Service Performance

Service departments have specific responsibilities for leading performance within their own areas.

To explain what our plans were, how well we performed in delivering them and what our priorities are for the next year, our departments produce an annual report called the Annual Service Plan and Improvement Report (ASPIR).

Chief Executive's Department

• CED Annual Business Plan 2024-25 (PDF) [717KB]
• CED Annual Business Plan 2023-24 (PDF) [707KB]
• CED ASPIR 2021-22 (PDF) [749KB]
• CED Past Performance 2019-20 (At Quarter 4) (PDF) [181KB]
• CED ASPIR 2019-20 (PDF) [955KB]
• CED ASPIR 2018-19 (PDF) [905KB]
• CED ASPIR 2017-18 (PDF) [749KB]
• CED ASPIR 2016-17 (PDF) [696KB]
• Capital Programme Annual Performance Report 2015-2016 (PDF) [4MB]
• CEOCS ASPIR 2015-16 (PDF) [665KB]
• CEOCS ASPIR 2014-15 (PDF) [545KB]

Education

• Education Services Annual Business Plan 2024-25 (PDF) [746KB]
• ASPIR 2021-22 (PDF) [7MB]
• ASPIR 2019-20 (PDF) [3MB]
• Education ASPIR Past Performance 2019-20 (At Quarter 4) (PDF) [239KB]
• ASPIR 2018-19 (PDF) [787KB]
• ASPIR 2017-18 (PDF) [2MB]
• ASPIR 2016-17 (PDF) [1MB]
• ASPIR 2015-16 (PDF) [1MB]
• ASPIR 2014-15 (PDF) [1MB]

Financial Services

• Financial Services Annual Business Plan 24-25 (PDF) [507KB]
• Financial Services Annual Business Plan 23-24 (PDF) [543KB]
• Financial Services ASPIR 2021-22 (PDF) [792KB]
• Financial Services ASPIR Past Performance 2019-20 (At Quarter 4) (PDF) [279KB]
• Financial Services ASPIR 2019-20 (PDF) [787KB]
• Financial Services ASPIR 2018-19 (PDF) [804KB]
• Financial Services ASPIR 2017-18 (PDF) [617KB]
• Financial Services ASPIR 2016-17 (PDF) [322KB]
• Financial Services ASPIR 2015-16 (PDF) [617KB]
• Financial Services ASPIR 2012-2015 (PDF) [190KB]

Neighbourhood, Regeneration and Sustainbaility

• Neighbourhood, Regeneration and Sustainability ASPIR 2023-2024 (PDF) [1MB]
• Neighbourhoods, Regeneration and Sustainability ASPIR 2021-22 (include Development and Regeneration Services)
• Neighbourhoods, Regeneration and Sustainability ASPIR 2021-22 (includes Neighbourhoods ad Sustainability)

Development and Regeneration Services

• DRS ASPIR 2019-20 (PDF) [929KB]
• DRS ASPIR 2018-19 (PDF) [868KB]
• DRS ASPIR 2017-18 (PDF) [898KB]
• DRS ASPIR 2016-17 (PDF) [4MB]
• DRS ASPIR 2014-16 (PDF) [1MB]
• DRS ASPIR 2012-14 (PDF) [755KB]

Neighbourhoods and Sustainability

• NS ASPIR 2019-20 (PDF) [3MB]
• LES ASPIR 2018-19 (PDF) [5MB]
• LES ASPIR 2017-18 (PDF) [4MB]
• LES ASPIR 2016-17 (PDF) [2MB]
• LES ASPIR 2015-16 (PDF) [802KB]
• LES ASPIR 2014-15 (PDF) [664KB]
• LES ASPIR 2013-14 (PDF) [737KB]
• LES ASPIR 2012-13 (PDF) [364KB]

Social Work Services

• SWS ASPIR 2018-19 (PDF) [821KB]
• SWS ASPIR 2017-18 (PDF) [707KB]
• SWS Annual Service Plan and Improvement Report 2016 (PDF) [377KB]
• SWS ASPIR 2015-16 (PDF) [986KB]